Successful pilot of STAR庐 Coaching programme
We are celebrating a successful pilot of a brand-new line manager coaching skills development programme 鈥� STAR庐 Coach. Find out more, ahead of the scheme being rolled out to all managers and leaders across the University over the next five years.
As part of the People Strategy鈥檚 commitment to develop a coaching culture, Campus and Commercial Services group (CCSG) line managers have been learning how to adopt a 鈥榗oaching style鈥�. Over the past year they have been working in partnership with Leadership and Management Development and global experts in management behavioural change and coaching, Notion to build the skills and behaviours needed to help them coach their teams.
What is STAR庐 Coach?
STAR庐 Coach is an engaging programme of e-learning, real-life workplace activities, downloadable resources and ongoing reflection. The programme develops nine core management competencies and includes: identifying coachable situations, coaching in an operational context, active listening skills, using powerful questions, giving feedback and making new behaviours a habit.
The aim is for participants to adopt a coaching style into their day-to-day management and leadership approach.
"It鈥檚 totally changed my energy in work and has given me confidence in my management style. It has demonstrated to me how much people appreciate being given the opportunity to share their reflections and make more choices for themselves."
Leader - Warwick Arts Centre
CCSG STAR庐
coaching results:
- 97% of completed learners feel they're a better manager because of the programme
- 112 learners completed
- 306 operational coaching successes recorded
- 88% of learners would strongly recommend the STAR庐 Coach programme
- "STAR coach enabled me to change the way I manage for the better"
- 9x return on investment for business areas
- 119% increase in participants now adopting a coaching approach
Chris Hunt, Campus and Commercial Services Group Director said:
鈥淚nvesting in our people is at the very heart of the culture we want to create.
I鈥檓 pleased with how leaders within CCSG have pioneered and adopted Operational Coaching. The results speak for themselves, 94% of completed learners in CCSG believe they are now a more effective manager. We鈥檝e also supported a second cohort of learners.
I鈥檓 excited to see that the STAR庐 programme is being rolled out to more departments within the University."
Anna Chapman, Leadership Development Manager said:
鈥淪TAR庐 Coach is an innovative and engaging development programme. I鈥檓 delighted with the success of the pilot in CCSG which provides a strong foundation to take the programme to our leaders and managers across the University.鈥�
We spoke to leaders from Warwick Arts Centre, Warwick Employment Group and Warwick Sport, who鈥檝e taken part in STAR庐 coaching, to find out about the programme and the impact it has had on them and their teams.
What did you enjoy most about the programme?
"The鈥痵tructure of the course helped me make effective use of the information. It was鈥痚njoyable and motivational. It鈥痚nabled me to change the way I manage others for the better."
"The programme鈥檚 design helps to reinforce learning and supports the 70:20:10 model, where an experiential on-job focus on development is key."
What were the key things you learned on the STAR庐 programme?
"To delegate to my team and trust them as well as taking a coaching approach, being less directional and instructive."
"I have really made a conscious effort to stop and ask my team to think about and explore solutions first."
What has the impact been on your business area?
"The team culture has changed, and I feel more connected to my team. I鈥檝e realised the importance of pairing back my energy and listening more, letting others steer conversations."
"We are meeting more targets; standards have risen, and staff are more motivated. It鈥檚 helped to create more effective working relationships鈥痑nd I鈥檓now able to effect change in ways which bring the team with me."
"It鈥檚 given me more time back鈥痑nd has鈥痑llowed the members of the team to grow in confidence. We have seen an upturn in some of the targets that the team have achieved."
Leadership and Management Development is now commencing a 5-year roll-out of STAR庐 Coach to all leaders and managers across the University.