ÉñÂí¸£ÀûӰƬ

 Helpdesk

The Helpdesk is staffed Mon-Sun from 08:00-20:00 and is located by the entrance of the Library.

• We can help with questions about your Library Account, paying a charge; borrowing and renewing items; reserving an item (Click and Collect request) and much more
• Get it For Me items are collected from the Helpdesk
• We can help you find items in Library Search the Library’s discovery catalogue
• If you lose an item in the Library, Helpdesk staff may be able to help you locate it

You can contact the Helpdesk by:

Envelope 

Telephone  024 765 22026 to speak to a member of staff or leave a message and we will get back to you as soon as possible.

 Research and Academic Support

• Contact your Research and Academic Support Librarian to:
  • Develop your critical skills in locating and selecting trusted sources to use in your academic work
  • Use specialist search tools and databases to locate scholarly or primary information for your academic work
  • Communicate the sources you find through effective referencing and avoiding plagiarism
  • Develop understanding and competence in research data management and open access publishing
  • Suggest items to be added to our collections – either to support your study or research or to help diversify our collection

 Customer Services Team

• Help ensure that Health and Safety policies and guidelines are being followed
• Ensure that everybody is given an equal chance to study in an environment that is conducive to learning and research
• Staff the Library outside normal staffed hours during the evenings and weekends
• Inform customers about Library policy so that Library customers know what is expected of them
• If you feel that you are being disturbed please find one of the Customer Services team
• Please report the problem at the time it is happening – we can help you more quickly if you do

 Feedback

We love to hear your feedback and suggestions. Please visit feedback if you have anything to contribute.