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Rootes J–L Network Issue

Network team have identified a loss of network connectivity across Rootes Blocks J–L.

It appears that the main fibre was accidentally cut during nearby works (Whitefields project) around 10:30, with no alternative route currently available.

The team are working on a fix, but this is going to take time due to the nature of the fault - and it could easily take up to 18:00 tonight.

For those affected, alternative options for taking online exams can be found here - On-campus Study Spaces for Online Exams

We would otherwise advise using the workareas on campus in the meantime - Open Access Workarea Locations

Contacting the Service Desk

Tuesday 12th May 19:30

The Service Desk is currently experiencing issues with the Helpdesk system.
There have been several outages this evening, which may affect their ability to manage tickets.

For urgent IT issues, please call the Helpdesk on 02476 573737.
If you contact us via the portal or email, responses may take longer than usual while the issue continues.

VPN issue

14th April 11.20am

Some staff may notice that the Service is slower than normal.
Symptoms when connected are slowness loading webpages or use applications (or unable to access them).

We are investigating this issue urgently.

If you do experience a problem, please log a ticket with the IDG Service desk: /services/idg/