This service covers network printing, scanning and copying. It's available to all University departmental staff.
Service strategy and objectives
Service charges and the models available
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
We’ve replaced the Software Procurement Form with a new Technology Approval Form to make the process clearer, faster, and easier to use. This update is based on feedback from university customers and colleagues and aims to simplify how you …
We are implementing a change at 07:30 on Thursday, 28 May to support performance improvements on the STAFF VPN (campusvpn.warwick.ac.uk/STAFF). The change will update the AnyConnect split tunnel configuration for the STAFF VPN. Following th…
Please be aware that between 15:00 and 17:00 on Wednesday, 27 May, we will be making changes to the Tabula database configuration, designed to improve performance and resilience under load. Users should not experience any downtime, but any …
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance SafeCom Customer Testimonial and find out how the 神马福利影片 has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pull Print technology.
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Servicenow Metrics - Realtime
- Legacy
MPS Efficiency Statistics - including SafeCom "Save O Meter - Realtime
Mobile Print Statistics - Updated Monthly
SafeCom Devices Types - Updated Monthly
- Legacy
- Updated Monthly
- Updated Monthly
- Legacy
- Legacy
A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.
